Privacy Policy

1. Introduction

Neural Media Inc ("Neural Media," "we," or "us") operates the Answering AI service ("Service"). This Privacy Policy explains how we collect, use, and disclose your personal information when you use our Service. By accessing or using the Service, you consent to the practices described in this Privacy Policy.

2. Information We Collect

2.1 Personal Information: When you use the Service, we may collect certain personal information from you, such as your name, contact details, and payment information. We collect this information when you provide it to us or authorize third-party services, such as Paddle, to share it with us.

2.2 Call Transcriptions: As part of the Service, we may transcribe and analyze the content of calls for training and improvement purposes. These transcriptions may include personal information shared during the calls. We store and process call transcriptions securely on servers located in the Eastern United States.

2.3 Usage Data: We may collect certain non-personal information about your use of the Service, including IP addresses, device information, and usage statistics. This information helps us analyze and improve the Service.

3. Use of Information

3.1 Providing and Improving the Service: We use the collected information to provide, maintain, and improve the Service, including customizing the AI phone agent's responses and enhancing its performance.

3.2 Communication: We may use your contact information to send you updates, newsletters, and promotional materials related to Answering AI. You can opt-out of receiving such communications at any time.

3.3 Legal Compliance: We may use and disclose your information to comply with applicable laws, regulations, legal processes, or governmental requests.

4. Sharing of Information

4.1 Service Providers: We may engage trusted third-party service providers, such as Paddle, Plausible, Twilio, and Azure, to assist in providing the Service. These providers have access to your personal information only to perform specific tasks on our behalf and are obligated to protect the information.

4.2 Compliance with Law: We may disclose your information if required by law or if we believe such action is necessary to comply with a legal obligation, protect our rights or interests, or investigate potential violations of the law.

5. Data Security

We implement reasonable security measures to protect your personal information and maintain its confidentiality. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security of your information.

6. Your Rights

You have certain rights regarding your personal information, subject to applicable laws. This includes the right to access, correct, or delete your information. To exercise these rights, please contact us using the information provided below.

7. International Transfer

Your personal information may be transferred to and stored on servers located in the Eastern United States. By using the Service, you consent to the transfer and storage of your information in the United States.

8. Children's Privacy

The Service is not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child without parental consent, we will take steps to delete that information.

9. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any significant changes by posting the updated Privacy Policy on our website or through other communication channels. Your continued use of the Service after such changes constitutes your acceptance of the updated Privacy Policy.

10. Contact Information

If you have any questions or concerns about our Privacy Policy or the Service, please contact us at:

Neural Media Inc
9450 Southwest Gemini Drive, PMB 89255
Beaverton, OR 97008

Last Updated: 22nd June 2023