Terms and Conditions

1. Introduction

Welcome to Answering AI, a service provided by Neural Media Inc ("Neural Media," "we," or "us"). These terms and conditions ("Terms") govern your use of the Answering AI service ("Service"), including any related software and documentation.

2. Service Description

Answering AI is an AI-powered phone answering service offered as Software-as-a-Service (SaaS). It provides an automated phone agent that handles calls, responds to inquiries, and performs various tasks based on its training.

3. Free Trial

We offer a 7-day free trial of the Service, which allows you to experience its features and functionalities. By starting the free trial, you agree to these Terms and understand that certain limitations may apply during the trial period.

4. Use of the Service

4.1 Content of the Bot: The content generated by the AI phone agent is based on its training and may not always be accurate or complete. We do not guarantee the correctness, reliability, or suitability of the responses provided by the AI.

4.2 Limitations of Responsibility: You acknowledge that the use of AI technology, including the Service, has inherent limitations. Neural Media and Answering AI shall not be held responsible for any errors, omissions, or damages resulting from the use of the Service or reliance on the information provided by the AI phone agent.

5. Limitation of Liability

Neural Media Inc and Answering AI shall not be liable for any direct, indirect, incidental, consequential, or exemplary damages arising out of or in connection with the use of the Service. This limitation of liability applies regardless of the cause of action, whether in contract, tort, or otherwise.

6. Payment and Subscription

6.1 All payments for the Service are processed through Paddle. By subscribing to the Service, you agree to comply with Paddle's terms and conditions.

6.2 Subscription fees and billing cycles are outlined on the Answering AI website and may be subject to change. By continuing to use the Service, you agree to pay the applicable fees based on your chosen subscription plan.

7. Intellectual Property

All intellectual property rights related to Answering AI, including but not limited to software, algorithms, documentation, and trademarks, are the property of Neural Media Inc. No license or right to use any intellectual property is granted under these Terms, except for the limited right to access and use the Service as specified herein.

8. Governing Law and Jurisdiction

These Terms shall be governed by and construed in accordance with the laws of the State of Delaware, without regard to its conflict of laws principles. Any dispute arising out of or in connection with these Terms shall be submitted to the exclusive jurisdiction of the state and federal courts located in Delaware.

9. Contact Information

If you have any questions or concerns regarding these Terms or the Service, please contact us at:

Neural Media Inc
9450 Southwest Gemini Drive, PMB 89255
Beaverton, OR 97008

Last Updated: 22nd June 2023

ANNEX: White Label Reseller Program Terms

This Annex is supplemental to the Terms and Conditions of Answering AI, a service provided by Neural Media Inc, and governs the terms applicable to the White Label Reseller Program (“Reseller Program”). By participating in the Reseller Program, the Reseller agrees to abide by these terms in addition to the main Terms and Conditions, dated 22nd June 2023.

1. Description of Reseller Program

The Reseller Program allows agencies to resell Answering AI’s services under their own brand. Resellers are granted access to a customizable dashboard for managing clients and AI agents, including options for domain branding, upon payment of the entry fee.

2. Financial Terms

Resellers are required to pay a monthly entry fee for access to the Reseller Program. Resellers purchase services from Answering AI at discounted rates and must adhere to minimum pricing thresholds as established by Neural Media Inc. Payments for the Reseller Program are processed through Stripe Connect. All prices and transactions are conducted in USD. Price changes will be communicated and displayed on the designated Answering AI page.

3. Reseller Obligations and Rights

Resellers are expected to maintain the quality and reputation associated with Answering AI services. Resellers are responsible for their own marketing, customer service, and pricing strategies, provided they comply with the established minimum pricing thresholds and do not engage in illegal marketing tactics. Resellers are strictly prohibited from using the Answering AI brand for any purposes outside the scope of the Reseller Program. Resellers must ensure that their branding, marketing, and operational practices are not offensive, deceptive, or otherwise detrimental to the reputation of Neural Media Inc or Answering AI.

4. Prohibited Actions

Reseller fraud, including but not limited to misrepresentation of services, misappropriation of funds, or violation of the pricing terms, is strictly prohibited. Neural Media Inc reserves the right to audit Reseller activities for compliance and may terminate the Reseller agreement in cases of fraud, breach of these terms, or engagement in illegal marketing tactics.

5. Geographical Scope

The Reseller Program is open to agencies in any country where Stripe operates, subject to the laws and regulations of those jurisdictions. Resellers are responsible for ensuring that their operations comply with local laws and regulations of the countries in which they operate.

6. Limitation of Liability

The limitations of liability as stated in the main Terms and Conditions (Section 5) also apply to the Reseller Program.

7. Governing Law and Jurisdiction

These terms are governed by and construed in accordance with the laws of the State of Delaware, as specified in the main Terms and Conditions (Section 8).

8. Amendments

Neural Media Inc reserves the right to amend the terms of the Reseller Program. Any such amendments will be communicated in accordance with the procedures outlined in the main Terms and Conditions.

9. Contact Information

For any questions or concerns regarding the Reseller Program, Resellers should use the contact information provided in the main Terms and Conditions (Section 9).

This Annex is effective as of 30th January 2024.